Frequently Asked Questions

Trevolo is an online booking platform that connects customers with local service providers — lawn care, cleaning, snow removal, pet services, moving, vehicle maintenance, and much more. Booking is always free for customers. Businesses use Trevolo to manage their schedule, team, pricing, and services online.

Booking a service as a customer is always free. For businesses, Trevolo includes 30 free reservation credits on signup with no credit card required. Paid plans for businesses start at $4.99/month. See our pricing page for full details.

Trevolo is fully available in English, French, and Spanish. Use the language selector in the top navigation bar to switch at any time. Your preference is saved automatically.

You can reach us at support@trevolo.ca. We typically respond within one business day.

Trevolo works in any city. Businesses can create a profile anywhere, and customers can search for services near any address. The platform is currently available across Canada and the United States.

No. You can search and view service providers freely without signing in. An account is only required when you want to confirm a booking.

Search for a service near your location, select a provider, and choose an available date and time slot. Fill in any required details — such as your address, pricing options, or notes — then confirm. If the business uses auto-accept, your booking is confirmed immediately. If they use manual approval, you will be notified once the business responds.

Trevolo uses a passwordless sign-in system. When you sign in, we send a one-time code to your email address. Enter that code in the app to access your account. There is nothing to remember and nothing to compromise — no password can be stolen or guessed.

Some businesses review bookings before confirming them. If your booking shows "Pending", the business has received your request and will accept or decline it. You will be notified by email as soon as they respond. The booking remains pending until the business acts on it.

You'll receive a confirmation email as soon as the booking is confirmed — instantly for auto-accept businesses, or after manual review. The confirmed booking also appears in your My Bookings page.

Yes. Some services support multi-day bookings, which let you select a recurring schedule — for example, weekly lawn care. When this option is available, you will see it on the booking page.

Go to My Bookings, find the booking, and click Cancel. Depending on the business's cancellation policy, you may cancel freely up to a certain number of hours before the appointment. After that deadline, the cancel option will no longer be available. The exact policy is shown on each service page before you book.

Once the cancellation deadline has passed, the cancel button will no longer appear for that booking. If you still need to cancel, contact the service provider directly. Each business sets its own cancellation policy, which is always visible on their service page before you confirm.

Yes. Once a booking is marked as completed, you can leave a star rating and a written review. Reviews are visible on the business's public profile and help other customers make informed decisions.

No. Booking any service on Trevolo is completely free for customers. Businesses pay to use the platform — not customers.

Click Get started in the navigation bar and create an account. During registration, select "I'm here to offer services". You'll then be guided to set up your business profile: name, description, address, service radius, logo, services, team, and availability.

Every new business account starts with 30 free reservation credits — no credit card required. Each credit is consumed when a customer books one of your available slots. These credits never expire; use them at your own pace.

When you subscribe to the Starter or Pro plan, you receive a 14-day free trial of that subscription. You will not be charged until the trial period ends. You can cancel at any time before then and pay nothing.

These are two completely separate things:

• The 30 free reservations are booking credits given to every new account. They work on the pay-as-you-go model and require no subscription.
• The 14-day trial applies when you activate a paid subscription (Starter or Pro). It gives you full access to that plan's features for two weeks at no charge.

You can use your 30 free credits long before ever subscribing to a plan.

Trevolo offers three options for businesses:

• Pay-as-you-go: Buy credit packs — no monthly commitment. 1 credit = 1 booking slot. Credits never expire.
• Starter ($4.99/month): Up to 5 employees, unlimited bookings, email support. 14-day free trial.
• Pro ($29.49/month): Up to 25 employees, crew scheduling, priority support, full feature set. 14-day free trial.

All new accounts start with 30 free reservation credits regardless of plan.

A credit represents one booking slot. When a customer successfully books one of your available time slots, one credit is deducted from your balance. Credits are purchased in packs and never expire, making pay-as-you-go ideal for businesses with seasonal or irregular demand.

Credits are consumed per booking with no time limit — suited to low-volume or seasonal businesses. A subscription gives you unlimited bookings per month for a flat monthly fee — better value once bookings come in regularly. You can switch between models at any time.

No. Credits purchased through any pay-as-you-go pack never expire. Your balance carries forward indefinitely.

Yes. You can upgrade, downgrade, or cancel your subscription at any time from your account's billing settings. Cancellations take effect at the end of the current billing period — you keep access until then.

You won't be able to add more employees than your plan allows. To add more, upgrade to a higher plan. Your existing employees, schedules, and bookings remain completely unaffected.

Auto-accept: Bookings are confirmed instantly when a customer submits them — no action needed from you. Customers get an immediate confirmation.

Manual approval: Each booking request enters a "Pending" state. You must explicitly accept or decline it. This gives you more control but requires you to stay responsive. If you can't monitor requests regularly, auto-accept is recommended to avoid leaving customers waiting.

The booking remains in "Pending" state until you act on it. The customer will not receive a confirmation. We recommend enabling auto-accept if you cannot monitor booking requests in a timely manner.

A slot is a specific date and time you have made available for booking. For example, if you're available every Monday from 9:00 to 10:00, that is one slot per week. Customers select from your available slots when placing a booking.

In your Dashboard, go to the Availability section. Define your recurring weekly schedule (e.g., Mon–Fri, 8 am–5 pm) and optionally block specific dates for holidays or vacations. Available slots are generated automatically from your settings.

Yes. In the Availability section of your Dashboard, you can block individual dates or date ranges. Customers will not see any available slots on those dates.

Yes. When you set up your business profile, you select your timezone. All your availability and bookings are managed in your local time. Customers in different time zones see times adjusted to their own local time.

You receive email notifications for new booking requests (if using manual approval), confirmations, cancellations, and upcoming reminders. Keep your account email up to date to ensure you don't miss anything.

Dynamic pricing lets you set a base price for a service that adjusts based on options the customer selects. For example, a cleaning service might have a "Property size" option — small, medium, or large — each adding a different amount to the final price. The total updates in real time as the customer makes their selections.

Yes. The complete price breakdown — base price plus any adjustments — is shown to the customer before they confirm the booking. There are no hidden fees or surprise charges.

In your Dashboard, open a service and go to its Pricing settings. Add dimensions (such as size, number of rooms, or duration) and define the price impact of each option value. Dimensions can be marked as required (customers must choose one) or optional.

Trevolo automatically sends a reminder email to the customer 24 hours before their scheduled booking. As the business, you also receive a notification. These reminders are sent for all confirmed bookings.

The reminder is sent exactly 24 hours before the booking's scheduled start time. If a booking is made less than 24 hours in advance, no reminder is sent for that booking.

Customers currently receive all transactional notifications (booking confirmation, 24-hour reminder, cancellation). These are system emails tied to booking activity and cannot be individually disabled at this time.

The service radius defines how far from your business address you are willing to travel or serve customers. When a customer searches for services near their location, they will only see your business if their location falls within your configured radius. You set this value in your business profile settings.

Employees are the individual team members you add to your account — each with their own profile, photo, and bio.

Crews are groups of employees who work together as a unit. For example, "Team A" might be a crew of three people assigned to larger jobs. Crew scheduling is available on the Pro plan and is useful when multiple people are needed per booking.

Yes. You can create as many services as you need, each with its own description, pricing, availability, cancellation policy, and pricing dimensions. Customers can browse and book each service independently from your profile page.

Your public profile displays your business name, logo, description, location, team members, services, and customer reviews. Each service has its own booking flow where customers select a slot, configure options, and confirm. You can preview your public profile from your Dashboard.

Enter your email address on the sign-in page. We send a one-time 6-digit code to that address. Enter the code in the app within a few minutes and you are signed in. The code expires shortly and can only be used once. This approach is more secure than a password because there is nothing to steal, guess, or forget.

Yes. All data is transmitted over HTTPS (encrypted in transit). We use time-limited email codes instead of passwords, which eliminates a common attack vector. We do not sell or share your personal data with third parties. See our Privacy Policy for full details.

Go to Account → scroll to the Danger Zone section → click "Delete account". You'll be asked to confirm. Deletion is permanent and removes all your data from Trevolo.

Yes. A single Trevolo account works for both purposes. If you registered as a business owner, you can still browse and book services from other providers using the same account.